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99 Dresses
New WInter Collection

©2023 99 Dresses . All rights reserved.

At https://99dressesonline.com/, we strive to provide our customers with a seamless shopping experience. We understand that sometimes you may need to return or exchange a product, and we are here to make the process as straightforward as possible.

General Guidelines:

  1. Eligibility for Returns and Exchanges:
    • You may return or exchange an item within 14 days of receiving it.
    • The item must be in its original, unused, unwashed, and undamaged condition, with all original tags and packaging intact.
    • Returns and exchanges are not applicable to items marked as “Final Sale” or under specific guidelines mentioned in the product description.
  2. Return Shipping:
    • Customers are responsible for the cost of return shipping. We recommend using a reliable and trackable courier service.
    • Shipping fees are non-refundable.

Returns:

  1. Initiating a Return:
    • To initiate a return, please contact our customer support team at [customer support email] with your order number, the item(s) you wish to return, and the reason for the return.
    • Once your return request is approved, you will receive detailed instructions on how to return the item.
  2. Refund Process:
    • Refunds will be processed within [number of days] days after we receive and inspect the returned item.
    • Refunds will be issued to the original payment method used for the purchase.
    • Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.

Exchanges:

  1. Initiating an Exchange:
    • To initiate an exchange, please contact our customer support team at [customer support email] with your order number, the item(s) you wish to exchange, and the reason for the exchange.
    • Once your exchange request is approved, you will receive instructions on how to return the original item and place a new order for the replacement.
  2. Exchange Process:
    • Exchanges will be processed after we receive and inspect the returned item.
    • If the replacement item’s price is higher than the original, you will be responsible for the price difference.
    • If the replacement item’s price is lower than the original, we will issue a refund for the price difference to the original payment method.

Defective or Damaged Items:

If you receive a defective or damaged item, please contact our customer support team within 7 days of receiving the product. We will provide instructions on returning the item, and we will either replace the item or issue a refund.

https://99dressesonline.com/ reserves the right to amend or update this Return and Exchange Policy at any time. We recommend reviewing this policy regularly to stay informed of any changes. Our commitment is to provide you with the best shopping experience possible, and we’re here to assist you with any questions or concerns regarding returns and exchanges.

If you have any questions or need assistance, please contact our customer support team at contact@99dressesonline.com or +92 301 6865682. We’re here to help you with a smile!

Thank you for choosing 99 Dresses Online. Your satisfaction is our priority.

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